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What can I do if my microphone does not work?

There are several settings which can affect the quality of audio delivered in a  Collaborate session.

Use our Audio Setup Wizard to walk you through the steps to configure your audio settings. When you enter your session select Tools>Audio>Audio Setup Wizard and follow the instructions on the screen.

If you are using Windows, you should also check that the correct audio settings are selected. This can be done by following these steps:

  1. Click on the Start menu and select Control Panel (Settings -> Control Panel)
  2. Open “Sound and Audio Devices”
  3. Select the audio tab and make sure that you have your sound card or USB Device selected as “Default device”. It is also recommend to select the checkbox “Use only default devices”
  4. Next select the Voice tab and make sure that you have your sound card or USB device selected as “Default device”

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