Welcome to the Maastricht University’s EleUM support blog
This blog offers support for teachers using the UM’s digital learning environment (EleUM).
Contents of the blog
Here you will find the available support material, consisting of an explanation of the organisation and use of the digital learning environment of Maastricht University, and links to support material for all of its components. In a special section called Getting Started information is presented to help new users find their way and start using the DLO.
The Student Portal is also explained.
An overview the most important known issues and work arounds.
Although this blog offers an extensive amount of self support, training sessions on EleUM or Collaborate can be offered on demand.
In case you are not able to find an answer to your query in the FAQ section or the support material does not cover your specific information need, please refer to your Faculty EleUM support. Your question will be either answered directly or forwarded to the service desk of ICTS. Please try to be as specific as possible in describing your issue. Always mention details like browser, OS and whether or not you are using Wi-Fi.